Support Staff
Job Description:
As a Merchant Support Specialist at Pay4 Payments Solutions, you will be the primary point of contact for our merchants across Australia. You will deliver exceptional customer service, help troubleshoot hardware and software queries for EFTPOS terminals, assist with daily payment reconciliation, and ensure our clients experience smooth, uninterrupted payment operations.
Responsibilities:
Technical & Operational Support: Respond promptly to incoming calls, emails, and online chat inquiries from merchants regarding terminal functionality, connectivity, and transaction processing.
Troubleshooting: Diagnose and resolve technical issues related to EFTPOS hardware, network settings, and software integrations in a clear, patient manner.
Merchant Onboarding: Assist new clients with terminal setup, configuration, and basic system training to ensure a frictionless start.
Account Maintenance: Help merchants with account updates, billing inquiries, transaction reporting, and terminal replacements/swaps when needed.
Process Improvement: Document common merchant queries, feedback, and technical issues to help refine internal workflows and support resources.
Cross-Team Collaboration: Work closely with the Sales, Implementation, and Compliance teams to escalate complex technical or security cases efficiently.
Preferred Qualifications:
Experience: 1–3 years of experience in customer support, technical helpdesk, or merchant operations (experience in payments, fintech, or point-of-sale systems is highly regarded).
Technical Aptitude: Comfort learning payment technology, hardware setups, and network configuration concepts.
Strong Communication: Outstanding verbal and written communication skills with a clear, empathetic, and professional phone manner.
Problem-Solving Ability: Excellent analytical skills to troubleshoot issues logically under time pressure.
Customer-Centric Focus: A genuine commitment to helping business owners keep their operations running smoothly.
Why Join Pay4 Payments?
Competitive Salary: Attractive compensation package reflecting your skill and experience.
Supportive Environment: Work within a collaborative, growth-focused team that values your ideas.
Career Growth: Opportunities to expand your skills into implementation, account management, or technical operations.
Impactful Work: Help local Australian businesses operate with confidence using reliable, high-performance payment technology.
How to Apply
Ready to help build exceptional customer experiences in the fintech space?
📩 Email your cover letter and resume to careers@pay4payments.com.au with the subject line: Application – Merchant Support Specialist.
Pay4payments Solutions Pty Ltd is a leading Australian-owned payment solutions provider, specialising in merchant services, electronic fund transfer at point of sale (EFTPOS) systems, and real-time transaction processing.
